Everglow Global Co., Ltd. (Head Office)
Everglow Global Co., Ltd. (Head Office), located at 25/163 Moo 4, Bang Phai, Mueang Nonthaburi, Nonthaburi, recognizes and respects your privacy and is committed to protecting the data we hold. This Policy has been established to control the use of, protect and conceal your data from third parties. It applies to the Website www.everglowtravel.com, where we collect only the data necessary, depending on the services you use, such as searching for and viewing tour details, and contacting us by phone, email or LINE Official Account. All of this is carried out in accordance with the Personal Data Protection Act B.E. 2562.
When you use the Website, certain usage data is collected automatically, such as your IP address and browser type. Your IP address is collected by the Website hosting provider. Device information such as device type, operating system and screen size, together with usage information such as the pages you visit and how you arrived at the Website, is collected only if you give your consent through the cookie banner. We will use your data in accordance with applicable laws and regulations, in order to improve and enhance our services.
We collect your personal data for the following purposes: (a) to make it convenient for you to contact us and for us to provide tour booking services; (b) to provide services and communicate through our LINE Official Account; (c) to answer your questions and resolve issues you report; (d) to measure interest in and satisfaction with our services through traffic analysis; (e) to use as a basis for developing new services that meet your needs, and to conduct marketing via Facebook; and (f) to comply with our legal obligations. Items (d) and (e) are carried out only with your consent, while items (a), (b), (c) and (f) are necessary for the performance of a contract or for compliance with legal obligations.
The data we hold may include information that identifies you, which we receive when you contact us by phone, email or LINE Official Account, such as your name, phone number, email address, LINE ID, and any messages or information you send us. This information will be treated as confidential. We do not sell or rent your personal data to unrelated third parties. However, in order to deliver our services, we disclose the necessary data to Google LLC (United States) for Website analytics, to Meta Platforms Inc. (United States) for Facebook marketing, to LINE Corporation (Japan) for communication via LINE, and to Vercel Inc. (United States) for Website hosting and system operation logs. Disclosure to Google LLC and Meta Platforms Inc. occurs only if you have given your consent.
We retain your data only as long as necessary for the purposes above, or until you request deletion, unless the law requires us to retain it longer. For example, contact information and booking documents are retained for the period required by accounting and tax law, Website usage data is retained for the period set by Google Analytics, and system operation logs are retained for the period set by the hosting provider. Your consent settings are stored on your device until you clear your browser storage.
Cookies are used to make the services on the Website more convenient for you. A cookie is a small data file that our computer system stores on your device when you open the Website. Cookies help the Website remember your preferences, but cannot identify you directly. We use the _ga and _gid cookies of Google Analytics to identify users, and the _fbp cookie of Facebook to track user behaviour from advertisements. These cookies are only set if you give your consent. Your consent settings themselves are stored in your browser Local Storage. You can change your preferences at any time by clicking the "Cookie Settings" button at the bottom of the Website.
If you have any questions, suggestions, or wish to exercise your rights under the Personal Data Protection Act, such as the right to access, correct, erase, object to the processing of, or withdraw consent for your data, please contact us on 099-632-6146, at everglowtravel@gmail.com, or via LINE Official Account @Everglowtravel. We will generally process your request within 30 days. If you believe we have not complied with the law, you may file a complaint with the Personal Data Protection Committee (PDPC) at https://pdpc.th. In doing so, we apply appropriate measures to protect your personal data against loss, unauthorized access and unlawful disclosure, in accordance with Section 37 of the Personal Data Protection Act B.E. 2562.